Archive for October, 2010

Product Placement and the Perception of Value

Research A group of studies has examined the effect that the location, density, and variety of products in a retail environment can have on the customers perception of value. A classic study on aisle design determined that aisles with a low variety of products and a correspondingly high volume of each item conveyed a “lower [...]

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Designs To Reduce Wait Times, Real and Perceived

Research Soon after I started at LS3P I was asked by a College of Charleston Hospitality and Tourism Management professor to present to their students regarding the myriad ways that design can affect the guest or customer experience of a company. He had recently read (and had his students read) a paper titled Servicescapes: The [...]

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Impact of Neighborhood Design Patterns On Crime Rates

Research The design of a street or neighborhood can have direct implications on the safety of its occupants or residents.  A study published in Urban Design International  and summarized here examined three towns with varying “social classes, spatial patterns and housing types.”  The police reports consistently showed a pattern of crimes in cul-de-sacs, footpaths and [...]

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