Ability To Touch Objects Influences Perceived Value
Research
Humans are a tactile species, and the ability to touch objects we would are considering purchasing can influence how we feel about the product. “People are… willing to pay higher prices for objects that they can touch than for objects that they cannot touch – as long as touching the object is a positive or neutral experience. If touching an object is unpleasant, the price people are willing to pay for it decreases.”
Implications
The implications for retail design are obvious: place positive tactile materials (fine linens, sturdy equipment, etc.) directly in front of the customers and consider moving rougher or lower quality items higher up on shelves or perhaps behind a counter.
Citation
Joann Peck and Suzanne Shu. 2009. “The Effect of Mere Touch on Perceived Ownership.” Journal of Consumer Research. via Research Design Connections.





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