Posts Tagged ‘ Hotels ’

Benchmarks Determine Operating Cost Reduction Strategies in Hotels

Research Hospitality operating costs are rising quickly, and by parsing the data on hotel operating costs it’s possible to quickly identify cost effective upgrades that can payback initial investments quickly. Research out of Cornell’s School of Hotel Administration found that in 2005 “the cost of operating a U.S. hotel grew by 6.5 percent, led by [...]

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Self-Service Platforms Affect Guest Satisfaction in Hotels

Research A recent study from the Center for Hospitality Research at Cornell University examined hotel adoption of self-service kiosks and other automated services (e.g. smartphone apps) and determined the resulting financial and guest-satisfaction implications.  Their research indicates that when routine tasks are performed successfully at the self-service kiosk, like checking in and issuing room keys, the [...]

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Technical and Sustainable Features of Hotels Considered Before Booking

Research A survey performed by Reuters Synovate determined that “47 percent of travelers consider a hotel’s technological capabilities before booking a room” and that “one in 10 guests deem a hotel’s green credentials important.” Implications While new hotels can implement sustainable and technological systems into construction relatively easily, upfit costs for upfit hotels can quickly [...]

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